FAQ's
1. How do I check whether a course provides a certificate?
When the user taps on a course, the Course Overview is displayed. Under the Course Outline, it indicates whether the course provides a certificate.
If the course provides a certificate, the Certificate section displays the applicable certificate criteria:
- Completion Certificate: Complete 100% of the course
- Merit Certificate: Complete 100% of the course and achieve the required assessment score, such as 70% or above.
2. How will I know when my certificate is issued?
Once you complete the course and meet all the required certification criteria, your certificate will be issued. You will receive a notification on the DIKSHA Web Portal and Mobile App prompting you to submit your feedback and download the certificate.
To access the notification, click the Notification Bell icon. You will see a message confirming that you have completed the course and that your certificate is available for download.
3. How do I change my name on an issued certificate?
Your name on the DIKSHA certificate is taken from the name registered in your DIKSHA profile. If your certificate displays an incorrect name despite your DIKSHA profile showing the correct name, please raise a support ticket with the DIKSHA Support Team and provide the relevant details for verification.
The corrected certificate will be re-issued within approximately 24 hours (one working day) after the request is received.
Please note that the profile name can be updated only once and cannot be edited again after the update.
4. How can I download my certificate from the DIKSHA Portal?
If you have completed a course that offers a certificate, go to your Profile page. In the Credentials & Records section, In Learning Passbook. The completed courses will be displayed there. For a course that offers a certificate, you will see the Download Certificate option. Click on Download Certificate to download your certificate.
Profile → Credentials & Records → Learning Passbook → find the completed course → Download Certificate
5. How can I check whether an updated version of the DIKSHA mobile application is available?
If a newer version is available, an Update App pop-up appears automatically when you open the app. Tap Update App to install the latest version.
To see which version you currently have, open the Menu (☰). The app version is shown there.
To see which version you currently have, open the Menu (☰). The app version is shown there.
6. Some features in the DIKSHA mobile application are not working as expected. What should I do?
First, make sure you are using the latest version of the DIKSHA mobile app. Update the app if a newer version is available.
If the issue persists after the update, kindly raise a support ticket through DIKSHA Support and share a screenshot and video of the issue for further investigation.
If the issue persists after the update, kindly raise a support ticket through DIKSHA Support and share a screenshot and video of the issue for further investigation.
7. I am learning from a course/textbook that contains multiple audio or video contents, and I can hear dual audio. What should I do?
- Pause or complete the currently playing audio or video content.
- Select the next audio or video content.
- Ensure that only one audio or video content is playing at a time to prevent multiple audio streams from playing simultaneously.
8. I am trying to access video content, but it is not loading and displays the “Unable to load” message. What should I do?
You will have to refresh the page and then consume the video content. If the issue persists, please clear the cache and consume the video content.
9. What should I do if I see a blank page when opening the
https://support.diksha.gov.in ?
If you see a blank page while accessing the DIKSHA Support Portal, refresh the page and try again. If the issue persists, clear your browser cache and reopen the portal. You may also try accessing the portal in an Incognito/Private window or using a different browser.
NOTE - Please create a service ticket if you are still facing the issue: https://support.diksha.gov.in/open.php